Teladoc’s doctors are U.S. board-certified internists, family doctors and pediatricians licensed to practice medicine in the U.S. When you request a visit, you will be connected with a doctor licensed in your state. You should choose Teladoc when you want to talk to a doctor or pediatrician by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.
We will ask you to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through the MyBenefitsWork app.
Your medical history is stored on a HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with specific focus on chronic illnesses, current medications, allergies, and any changes in your medical condition.
Complete instructions are provided for you in your Ceyera Care member book that will be mailed to you.
Ceyera Care members and their legal dependents have a $0 cost per visit and can use this benefit as often as needed.
There is no time limit, however most issues are resolved in under 15 minutes.
Yes. With your consent, we can share any of your telemedicine visits with your primary care physician or pediatrician.
Yes, all four benefits are completely confidential unless you request to release the information yourself.
Teladoc doctors do not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors. To view the current list of DEA-controlled substances CLICK HERE .
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice. Prescriptions are typically available in about an hour after your visit. We suggest contacting your selected pharmacy to confirm when your prescription will be ready. To download your prescription drug savings card go to Way2SaveRx.com.
We process your application immediately and as soon as you receive your membership kit, your account will be active. Members will receive a personalized Ceyera Care fulfillment kit in the mail typically within 5-7 days of joining. The kit includes two plastic ID cards and a booklet with instructions on how to use services.
Ceyera Care $0 visit cost for telemedicine is not directly available to consumers through Teladoc.
Our nationwide specialized partnership with our providers enables us to offer these benefits direct to you at an extremely affordable monthly membership fee. We look forward to being of service.
Members and their legal dependents can use this benefit as often as needed at $0 cost per visit. The telemedicine benefit is available to everyone regardless of age.